At Sasha’s Sneaky Sweets, every order is baked with care and attention. Because I am a small business, once an order is placed and finalized, ingredients are purchased and preparations begin. For this reason, refunds are not offered. However, I want every customer to feel valued, which is why I provide the option of store credit under certain circumstances.

Custom Orders

• All custom orders are created around the factors we discuss together—flavor, dietary preferences, and presentation.
• Because customization is unique, flavors may not always match what you expect based on other products you’ve tried in the past. By placing a custom order, the customer accepts this creative process and variability.
• My commitment is to work diligently with you to get your order “just right.” If you are unsatisfied, I offer store credit rather than refunds.
• Store credits for custom orders must be used within 30 days of receiving your store credit confirmation.

Assorted/Standard Orders

• Assortment orders (such as cookies, madeleines, or baklava trays prepared in larger batches) are not tailored to individual requests in the same way custom orders are.
• Because these products are prepared in “bulk,” refunds are not available.
• If you are unsatisfied with an assortment, store credit may be issued for the same product only (not toward a custom order).

Store Credits

• Store credits are valid for 30 days from the date you receive your confirmation notice.
• They cannot be transferred, exchanged for cash, or extended past the 30-day window.

Fair Use of Policy

• Store credits are offered as a courtesy to ensure customers feel taken care of.
• If there is reason to believe that this policy is being misused or taken advantage of (for example, repeated claims of dissatisfaction without cause), Sasha’s Sneaky Sweets reserves the right to decline issuing additional credits and may refuse future orders.

Privacy Policy

Effective Date: 06/16/2026

Sasha’s Sneaky Sweets LLC values your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

When you create an account, place an order, or interact with our website, we may collect the following information:

• Name
• Email address
• Billing and shipping addresses
• Phone number (if provided)
• Account login information
• Order and purchase history
• Customer preferences and communications with us

Payment Information

Payments made through our website are processed securely by Square, Inc. We do not store, process, or have access to your complete credit card or debit card information.

Your payment information is collected and maintained by Square in accordance with its own privacy and security practices. By making a purchase, you acknowledge that your payment information is subject to Square’s terms and privacy policies.

Account Creation and Data Storage

By creating an account on our website, you consent to the collection and storage of your:

• Name
• Email address
• Billing and shipping addresses
• Purchase history
• Account preferences and login information

This information is stored on our website platform and is used to:

• Process and fulfill orders
• Maintain customer accounts
• Provide customer support
• Improve our products and services
• Communicate regarding orders, updates, and promotions (where permitted by law)

How We Use Your Information

We may use your personal information to:

• Process transactions and fulfill orders
• Provide customer service and respond to inquiries
• Maintain records of purchases
• Improve our website and customer experience
• Send order confirmations, shipping updates, and account-related communications
• Send promotional emails or newsletters, which you may opt out of at any time

Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted third-party service providers, including:

• Square for payment processing
• Website hosting and e-commerce providers
• Shipping carriers and fulfillment services
• Email and marketing service providers

These providers are permitted to use your information only as necessary to provide services on our behalf.

Data Security

We employ commercially reasonable measures to protect your personal information. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience. You may adjust your browser settings to refuse cookies, though some features of the website may not function properly.

Your Rights

You may:

• Access, update, or correct your account information.
• Request deletion of your account, subject to legal and recordkeeping obligations.
• Opt out of promotional communications by using the unsubscribe link in emails or contacting us directly.

Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will become effective upon posting on our website. Continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Sasha’s Sneaky Sweets LLC
Email: ssweetsbakeshop@gmail.com
Website: https://ssneakysweets.com

By creating an account or making a purchase through our website, you acknowledge that you have read and agree to this Privacy Policy.

Final Note

While taste is always a personal experience, my dedication is to create baked goods you can enjoy and feel good about sharing. If something doesn’t meet your expectations, I will work with you to find the best option—that’s why I offer store credits, because I value your trust and want you to feel cared for.

By placing an order with Sasha’s Sneaky Sweets, you acknowledge and agree to the terms and conditions outlined in this Refund & Exchange Policy.

See What Others Are Saying

Best Treats Ever

So light and sweet. Just melt in your mouth. Sasha is a genius at baking.

• Jane Zielinski
• Lemon Poppy or Pistachio Madeleines

My favorite treats!!

WOW!! Talk about flavor. So yummy so fresh. I am blown away. I cannot wait to order for friends and family 🙂

• Jamie J
• Madeleines And Baklava

From Bridal Shower to Wedding Favors—Perfectly Handled!

For anyone planning on a wedding or any of the other events, you know how STRESSFUL it can be! Sasha made all my bridal stress melt away! From bridal shower goodies to wedding favors, everything was perfectly handled. I was unsure what treats to offer for the shower and what to give our guests as favors, and she made it so easy! The madeleines were absolutely delicious, beautifully presented, and a huge hit with everyone. Guests are still talking about them! It was such a relief to have one sweet solution for two important moments.

• Ali

wild blueberry is the best

Sasha has a few seasonal items and the wild blueberry is the one I wait for every spring/summer season. The decoration designs are also so so so pretty- you can tell there is so much attention to details.

• Nicole

Sasha’s the real deal.

Sasha did the desserts for a little tea party I hosted for the gals, and let me tell you—everyone was positively floored. She did an assortment of the most divine madeleines you’ve ever tasted: blueberry, Earl Grey, lemon poppy, and a chocolate-with-vanilla situation that could make a grown woman swoon. And as if that weren’t enough, she made the most delightful finger sandwiches— did I mention she baked the bread fresh? Sourdough focaccia, honey oat, and a proper French bread. Truly marvelous. The girls are already pestering me to throw another party, and naturally, everyone demanded her information so they could place their own orders.

• Peggy

keeps the customer happy!

Sasha does a good job of accommodating dietary restrictions. I fluctuate with what I can and can't eat and she is always up for the challenge to fit my crazy lifestyle and what I like/ don't like.

• Anastasia

takes "I've got dessert handled" to a whole new level!

Sneaky Sweets is truly a phenomenal Madeleine brand — hands down one of the best around. Every time I order, they respond quickly and make the whole process effortless. Their prices are more than fair, especially considering the quality you get. The taste? Absolutely unmatched. Every Madeleine is soft, buttery, flavorful, and downright addictive. And the presentation is always beautiful — you can tell there’s real care put into every box. I also love that their flavors are constantly rotating, so there’s always something new and exciting to try. Whether it’s classic favorites or creative seasonal flavors, everything hits. Sneaky Sweets has become a staple at all my events, and my guests rave about them every single time. Their Madeleines also make incredible gifts — personal, delicious, and guaranteed to impress. If you haven’t tried Sneaky Sweets yet, you’re missing out!

• Maddy

accommodating even with last minute orders!

Sasha never disappoints! Even with last minute orders she takes her time to make things perfect! She is great at working with you to get what you want/need without compromising on quality of the goods!

• Theresa

SOOOO DELICIOUS!!!

Madeleines were SO DELICIOUS. Like so so decadent and moist and perfect. 4 stars cause she can't ship out of state, so I gotta get them while I'm in NYC!

• Tara

I love everything!

Everything I’ve tried so far, I’ve loved from the thick and rich oatmeal cookies to the very light and airy Matcha Madelines! And the baklava... stays on re-order!

• David

Melt in your mouth delicious!

I got the pistachio and earl grey madeleines and had them custom made to be gluten and “dairy free” (I eat eggs, no butter). Sasha was able to make it with a plant based butter. They were so rich and melted in my mouth! Trust me, don’t sleep on this one!

• Emily

Makes you wanna keep sneaking them!

Sasha’s Sneaky Sweets are just as the name says. The type of sweet treat that makes you wanna keep sneaking them when you should probably stop.

• Paula